Return Policy

Return Policy

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1. Returns

At Kopins, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receiving your order for a refund or exchange. Please read the following guidelines carefully to ensure a smooth return process.

2. Eligibility Criteria for Returns

- Items must be unused, undamaged, and in their original packaging.

- Return requests must be initiated within 30 days of receiving the order.

- Personalized or customized items are not eligible for return unless they arrive damaged or defective.

3. Initiate a Return

To initiate a return, please contact our customer service team with your order number and reason for return. Once your return request is approved, we will provide you with a return shipping label and instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return is delivered successfully.

5. Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange an item, please follow the return process outlined above and indicate the replacement item you would like. Exchanges are subject to availability.

7. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.

8. Non-Returnable Items

Certain items, such as clearance or final sale items, gift cards, and perishable goods, are not eligible for return.

9. International Returns

Please note that international orders may be subject to different return policies and procedures. Contact our customer service team for assistance with international returns.

10. Contact Us

If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team. We're here to help!